DASH 8 SPECIAL REPORT
Dear Atlas O DASH 8-40BW
Most of you are wondering
about the status of the new O Scale Dash 8-40BW Locomotives. Here is
the “real story” on the whereabouts of your DASH 8 engine. Each and every
unit has been sent back to the factory for re-working.
At this time, the primary
problem has been identified as a
fractional misalignment of the motor to the motor mount, resulting in a
random binding problem in the gears that affects low speed operation. Pre-production
and production samples did not reveal this situation.
Unfortunately, all units had
to be returned to the factory. I know this is not the
answer, you, I or anyone else wants to hear, but I refuse to release
any product into the marketplace that does not meet the high standards
the name Atlas has represented for over 50 years.
I apologize for taking so long to announce this, but testing and
investigations involved multiple companies and a large cast of
individuals in three countries.
As soon as we get a handle on
how quick new motor mounts can be tooled, replaced and returned to us,
Atlas O will announce exactly when these engines will be available.
I thank you for your patience
and hope you can give us a chance to redeem ourselves with this model
when it is finally ready to be released into the market. We are
confident you will be pleased we took the extra time to get the product just the way you like it: with reliable performance,
outstanding craftsmanship, and prototypical fidelity-- in other words,
an "Atlas" engine.
Thank you for your support and
Tom Haedrich, CEO
Atlas Model Railroad Company, Inc.
Atlas O, LLC
Fe Units shipped in December. If you have a Santa Fe Warbonnet Dash 8-40BW that
is exhibiting this problem, please call our customer service
department at 908-687-9590 and ask for Pete, Steve or Dan. We will
make the arrangements with you to correct the problem.