O, LLC, is located at 378 Florence Avenue
in Hillside, NJ 07205.
When sending email to Atlas O it may be
helpful to keep several factors in mind. We have in excess of
100,000 emails sent our way in a typical week - and only about
one percent of them are legitimate. To combat this incredible
level of activity, we employ several types of software. If you
have sent us an email and have not received a reply within a few
days, perhaps your email was intercepted by one of our email
protection products. Please read on to find out more.
Please read the following FAQ before you
send an email. Following these tips will help your letter get to
the right person.
It helps immensely to always include a
Subject line and make it short and specific. Keep in mind that
no subject at all (blank) is the hardest email to double check
manually - and manually is the only way that an email flagged as
spam (rightly or wrongly) can be released to the recipient.
Review of "no subject" emails trapped by our system can often be
a week or more behind as it takes time to review each and every
one. During barrages of "no subject" emails as part of a spam
attack, they will often be deleted unread
We filter all email for profanity. If you
swear in an email it will be stopped. Most are released
unaltered but delivery is delayed until the profanity folder can
be reviewed. This is a business and we expect that
communications will adhere to the standards of basic decency.
Please remember to turn your Caps Lock off
when typing an email. It is difficult to read an email sent in
all caps and is considered to be shouting and rude.
We use anti-virus software from a
worldwide leader in anti-virus technology. If your email
contains a virus it will not be read by the recipient. We take
no chances with infecting our network. Infected email "caught"
by the software is simply deleted.
We employ aggressive spam filtering
software. Any email that gets trapped by our spam filter is
subject to review by an employee other than the intended
recipient. This is necessary to identify that the email as okay
to release to the addressee. You may have nothing more than the
misfortune of be with an Internet Service Provider that has been
identified as a typical source of spam for your email to be
stopped by our filter.
Our inbound protection includes software
that will only allow email to a valid user through. If you
mistype an email address, including recipient name, that email
will never be seen by anyone. It is simply vanquished to the
Ethernet without any notification or response. Harsh as this
seems, the volume of bogus email we receive forces us to
maintain this policy due to the server load required to respond
to all such emails.
Your Next Step
If you have sent an email to us but not
received a reply within a week, first check to be sure it was
sent to a valid email address at atlasrr.com or atlaso.com. If
you are confident it was, please send a very short email with
the subject "Lost email?" asking if your email was received.
Please include the date and topic of the email. Rare as it
happens, it is possible for a legitimate email with a valid
subject to be caught in the spam filter and accidentally deleted
before it is released for delivery. We are only human and the
volume does necessitate haste to stay ahead of the flow.
Atlas' email system is for the exclusive
use of our employees for business purposes. We discourage you
from sending email of a personal nature to employees at their
Atlas email address.
Atlas receives hundreds of email requests
per week. In an effort to not overwhelm our customer service
department, please be patient in receiving an answer. Depending
on volume, answers will be sent to you in due time. Suggestions
for making a particular product or road name while appreciated
and read, will not be responded to. Thanks for your
understanding. Click on the department name to send an email.
Jorge Rosado: Dealer Orders/Cust. Serv.